Cancellation and Returns Policy
90-Day Money-Back Guarantee
We stand behind our products with a 90-day money-back guarantee. If you're not satisfied with your purchase, you may request a refund within 90 days of the delivery date, whether or not the product has been opened or used — we want you to be able to genuinely try it.
Cancelling an Order
If you need to cancel an order, contact us as soon as possible at [contact email]. We can cancel orders that have not yet shipped; once an order has shipped, our standard return process applies instead.
Eligibility for Returns
Returns are accepted within the 90-day window described above. Please have your order number ready when you reach out. [Add any additional conditions, e.g. limits on quantity per household, first-time-customer terms, etc., if applicable.]
How to Start a Return
Email [contact email] with your order number and the reason for your return. We will confirm the next steps, which may include returning the product to [return address].
Refunds
Once your return is received and reviewed (or, where applicable, once your refund request is approved), we will process your refund to your original payment method within [X business days].
Non-Returnable Items
[List any items excluded from the guarantee, e.g. final-sale/clearance items, gift cards — or state that all products are covered if that's the intent.]
Exchanges
If you'd like a different product rather than a refund, let us know when you reach out and we'll help arrange an exchange where possible.
Contact Us
For anything related to cancellations or returns, contact us at [contact email].