Shipping and Delivery Policy
Processing Time
Orders are typically processed within [X business days] of being placed. Orders placed on weekends or public holidays are processed the next business day.
Shipping Rates & Methods
We currently offer free shipping on all orders within [Canada / region], via [carrier name(s)]. [Add details on international shipping availability and rates, if offered.]
Delivery Estimates
Once shipped, orders typically arrive within [X–Y business days] for domestic addresses. Delivery times are estimates and not guaranteed, and may vary based on your location and the carrier.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information where available, so you can follow its progress to delivery.
Delays & Exceptions
Occasionally, shipments may be delayed due to high demand, weather, customs (for international orders) or other circumstances outside our control. We will do our best to keep you informed of any significant delay.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the expected delivery window, please contact us so we can investigate with the carrier and arrange a replacement or refund as appropriate.
Contact Us
Questions about a shipment can be sent to [contact email].
